Visit Us At
We are delighted to support a number of industry events around the world, which enable you to meet the SDI team and learn more about what SDI can do for you.
We will be taking part in the following events in the next few months, so please come and see us.
Continual Service Improvement For Service Desks
14 December 2011, The Chamber of Commerce, London
Service desk issues can range from technology and metrics through to training and salaries, therefore it is essential to be able to practically benchmark yourself against other organisations and expectations.
Business Transformation
22 February 2012, The Studio, Birmingham
Cost Saving
Culture Change
Change Management
Working Practices
People Management
28 March 2012, River & Rowing Museum, West London
Leadership Tools
Motivation Techniques
Appraisal Top Tips
Recognising Talent
Communication Skills
12 July 2012, The Queens Hotel, Leeds
Effective Communication
Active Listening
Call Handling
New Communication Methods
Process Management
15 August 2012, The Ramada, Manchester
Best Practise Management
Effective Process
How to implement new processes
Delivering your ITSM goals
Metrics and Measurements
19 September 2012, The National Rail Museum, York
What to measure and why
Targeting your audience
Powerful reporting
Successfully Handling Questions and Presenting Results
Customer Satisfaction
21 November, Browns Courtrooms, London
Objectives and purposes
Effective Channels of Measurements
Question Types, Size and Complexity
Future Planning and Improvements
