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Service Desk Certification, A Pocket Guide

Service Desk Certification, A Pocket Guide

If you would like your own copy of the SDC Pocket Guide containing fantastic resources and reference material such as:

  • An introduction to Service Desk Certification
  • The EFQM Maturity Model
  • The Assessment Methodology and Audit Process
  • The Formal SDC Standard
  • The Approach to Continuous Quality and Service Improvement
 SDC Guide Cover 

Please fill in the form below to access your free pocket guide. The objective of the guide is to provide an easy to read document that explains the nature, content and aim of Service Desk Certification.

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