Maturity Model
The level of Service Desk Certification you achieve depends upon the level of excellence and maturity that your service and support operation has reached, according to SDI's Service Desk Maturity Model.
Your service desk will be awarded 2, 3, 4 or 5 star certification status.
Certified Service Desks
4 Star
Barclays
Lenovo (China)
3 Star
02
Tickets.com
Phase Forward
Sodexo
2 Star
North Yorkshire County Council
London Borough of Hillingdon
Parliamentary ICT
English Churches Housing Association
Continual Service Improvement
Once you have achieved certification, the programme doesn't stop there. In order to ensure you deliver sustainable service desk excellence, the Audit programme comprises two follow-up audits on specific areas of improvement you have been working on - the perfect opportunity to increase your service desk's star rating.
