5 Steps to Certification
There are just 2 stages and five simple steps to achieve certified site status.
Stage 1
Step 1 - Evaluation
Complete our free on-line SDC evaluation to discover the maturity of your service desk and to establish whether you are ready for Certification.
Click here to complete the on-line evaluation.
Step 2 - Contact an SDI approved Audit Partner
Talk to an approved SDI Aduit partner to discuss the results of your Evaluation and the way forward for achieving site certification, outlined below in Stage 2.
Email sdc@sdi-e.com, to talk to an approved auditor.
Stage 2
Step 1 - Assessment
A preliminary assessment of your service desk provides you with a benchmark for each of the eight key audit areas, and an opportunity to make improvements before completing the full audit. View the full Service Desk Standards here.
Step 2 - Audit
A full review of your entire service desk operation according to each aspect of the dynamic EFQM Excellence Model. The auditor asks over 200 comprehensive questions in order to assess your service desk's maturity rating.
Step 3 - Certification
Presentation of your Certification award is a real moment for celebration and a great opportunity to encourage the whole of your IT service operation, and senior management, to share in your achievement and success.
