Get the Recognition You Deserve
Are you delivering an exceptional IT support service to your organisation?
Highlight your service excellence and gain industry recognition of your service commitment with SDI's Service Desk Certification. SDI provides the only industry, standards based, accreditation programme specifically designed to certify service desk quality.
The SDI Service Desk Certification Standards, based on the EFQM model, provide a clear and measurable set of benchmarks for your Service Desk operation; many of which are not included in ITIL or ISO/IEC 20000.
By achieving SDI's Service Desk Certification you will demonstrate to both your customers and competitors that your support operation is truly dedicated to best practice.
The SDI Certification programme enables you to measure and improve your service desk's effectiveness and maturity against our globally recognised SDI Service Desk Certification standards. There are nine certification concepts.
Nine certification concepts
- Leadership
- Policy & Strategy
- People & Management
- Partnerships & Resources
- Processes
- People Satisfaction
- Customer Satisfaction
- Performance Results
- Social Responsibility
Introducing 'Service Desk Certification, A Pocket Guide'
|
The Service Desk Certification pocket guide is now available for free download, this is an invaluable resource for anyone interested in the process around the SDC programme or as a quick reference guide for IT service and support professionals. The goal of the guide is to provide an easy to read document that explains the nature, content and aim of Service Desk Certification. |
