Get the Recognition You Deserve
Are you delivering an exceptional IT support service to your organisation?
Highlight your service excellence and gain industry recognition of your service commitment with SDIe Service Desk Certification. SDIe provide the only industry, standards based, accreditation programme specifically designed to certify service desk quality.
The SDI Service Desk Certification Standards, based on the EFQM model, provide a clear and measurable set of benchmarks for your Service Desk operation; many of which are not included in ITIL or ISO/IEC 20000.
By achieving SDIe Certification you will demonstrate to both your customers and competitors that your support operation is truly dedicated to best practice.
The SDIe Certification programme enables you to measure and improve your service desk's effectiveness and maturity against our globally recognised SDI Service Desk Certification standards.
See Also...
A quick guide to getting started...
