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Customer Satisfaction

Service Desk Customer Satisfaction Surveys

IT Customer Satisfaction Surveys - The Service Desk Report

This report is the result of a survey conducted by SDI between the 3rd of February 2009 and the 14th of May 2009.

The purpose of the survey is to identify how regularly IT Service Management (ITSM) and service desk professionals perform customer satisfaction surveys. Are customers happy with the level of service the Service Desk provides or could it be improved?

This report focused on the 5 main types of service desk surveys, asking which yields the best response:

  • Event Based Survey
  • One-time/One-off Survey
  • Focus Groups
  • Round Table Discussions
  • Periodic/Annual Survey

 

SDI also asked respondents if the service desk survey results they have collected in their own organisations are helpful when trying to improve Service Desk performance.

If you are interested in dowloading this report please fill in the form below:

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