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Computer Says No!

Computer Says No!

This report asks the question: 'Are we becoming robotic in the way we deliver service - and losing the human touch?'

Is the interaction with customers driven by process rather than the desire to deliver the best possible service? Have we become part of a 'computer says no!' world? This white paper reports on the IT support industry's focus on best practice; automation of the processess and tools and whether it is the best thing for our customers.  

Download the SDI research report conducted in conjunction with Hornbill.

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