IT Service & Support Research
The in-house SDI research experts regularly publish research reports covering both strategic service management and day-to-day service desk operational issues.
Designed to keep you up-to-date with the latest trends and developments, below is a list of some of our recent research. For further information or to download a full copy of the research please click on the title of the research below.
Can't find what you're looking for?
Some of our thought-leading research is available exclusively to research members of SDI and corporate members of SDIe. To find out how you can access our exclusive members only resources and research hotline contact us by email today, call us on +44 (0)1689 889 100 or click here to find out more.
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SDI & Hornbill Interactive Survey Report - Industry Viewpoint Available to Non Members by clicking HERE |
Service Desk Industry Benchmarking Report 2009 Available to Non Members by clicking HERE |
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Customer Satisfaction Surveys: The Service Desk Report Available for to Non Members HERE |
The Cost of Going Green: Green IT And The Service Desk Available to Non Members by clicking HERE |
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Cloud Computing Available to Non Members by clicking HERE |
Computer Says No! Available to Non Members by clicking HERE |
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A Guide to Service Catalogues (including template) BUY NOW! Members please log-in HERE |
A Guide to Underpinning Contracts (including template) BUY NOW! Members please log-in HERE |
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A Guide to OLAs (including template) BUY NOW! Members please log-in HERE |
A Guide to SLAs (including templates) BUY NOW! Members please log-in HERE |
