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SDI in the Press

SDI in the Press

Click on the download links below to view the latest SDI press releases from around the world.

SDI Appoints First Audit Partner
Orpington – 1 February 2010 – The Service Desk Institute is pleased to announce the appointment of QA Ltd as an Approved Audit Partner to deliver the internationally recognised Service Desk Certification Audit Programme.
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Internet Group Achieves Service Desk Certification
IT managed services company, The Internet Group, has proved that size isnt everything by becoming the worlds smallest company to achieve a SDI's 3 star Service Desk Certification in recognition of its customer-led approach to IT support.
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Vivantio a Finalist for SDI Awards 2009
Customer Vote Makes Vivantio a Finalist for Vendor of the Year Award 2009
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CAPITA CS SHORTLISTED FOR SDI AWARDS 2009
The company has made it to the final stages in the category of IT Service and Support Excellence (Large Team) for the service provided by its support desk, which manages software queries from thousands of schools and local authorities.
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Linklaters Achieve 3 Star SDI Certification
SDI is pleased to announce that Linklaters global IT support achieves 3 Star Accreditation.
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Skills for Care Achieve 2 Star Certification
SDI are pleased to announce that Skills for Care has achieved SDIs 2 Star Service Desk Certification.
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ITIL Qualification: Your Views
The ITIL qualification is not equivalent to 10 - 15 years managerial experience say SDI members.
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IT Service Industry Needs Better Business and Soft Skills
It is becoming increasingly important that IT professionals develop their business and service-oriented skills to get closer to the businesses they work in.
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ITSM Professionals positive that job losses unlikely
The majority of IT Service Management (ITSM) professionals are confident that job losses are unlikely in their sector.
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Hillingdon Borough Council reduces CO2 Footprint
Orpington, UK, July 08 SDI helps Hillingdon Borough Council significantly reduce CO2 footprint through consolidated and enhanced IT Service Desk
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Tickets.com Outshines Competition
Orpington, UK, June 2008 Tickets.com outshines competition with customer service by becoming the first ticketing company to achieve SDI's Service Desk Certification.
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2008 Service Desk and IT Support Award Winners
Orpington, UK, June 2008 Winners Announced at 2008 Service Desk and IT Support Excellence Awards
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HDI RE-BRANDS TO SDI
Orpington, UK, 9 April, 2008, The UK's leading authority on Service Desk and IT support issues, the Help Desk Institute (HDI) is pleased to announce that it will be unveiling its new brand name, the Service Desk Institute (SDI) at the Service Desk
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SDI to launch Globally Recognized Soft Skills Training
Government Customer Support Conference
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SDI to launch Globally Recognized Soft Skills Training
New Delhi, April 16, 2008: Service Desk Institute (SDI), the leading professional organization for IT service
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SDI to launch Service Desk Certification in India
SDI are keen to help the existing talent pool to scale up and meet global standards.
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