SDI in the Press
SDI in the Press
Click on the download links below to view the latest SDI press releases from around the world.
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Co-op Banking Press Release The Co-Operative Banking Group achieves 3 star SDI Service Desk Certification for their IT service desks. |
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Benchmarking 2011 Press Release Obstacles and Opportunities for Service Desks Highlighted by Recent Research. SDI research sponsored by LANDesk reveals increased pressure on service desks in current economic climate |
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Users doing IT for themselves The purpose of this report was to identify the adoption of self support in the Service Desk industry and to highlight how it was being used. Additionally, there was a need to discover whether this technology was improving service delivery and how it was changing the way that we support users. |
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Industry Recognises Howard Kendall The award is presented in the memory of Paul Rappaport who contributed so much in the early years to establishing best practice Service Management. |
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Service Desk Standards to go Global The SDI professional qualifications programme is the only standards based qualification programme for the ITSM industry based on a set of best and common processes and practices within a service desk. The standards define the skills and knowledge that every support professional in a specific role is expected to acquire. |
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IT Support Teams Across The UK And Europe Celebrated Customer Service During IT Service Week! Scores of IT service desks across the UK and Europe once again took part in the annual IT Service Week 2011 and celebrated excellent customer service and IT support. |
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IT Service and Support teams urged to celebrate customer service this october IT service desks across the UK and Europe are once again being urged to celebrate the importance of excellent customer service by taking part in SDI’s third IT Service Week – 3-7 October 2011. |
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IT Service Supplier of the Year award 2011 Reading, UK, June 21; Numara Software Inc, today announced that is has been named the winner of the IT Service Excellence Awards; IT Service Supplier of the Year award 2011. Nominated by its customers, this prestigious award is given to one service management vendor in recognition of its outstanding service performance and delivery, commercial understanding, industry knowledge and product offerings. |
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Numara Software Nominated as Finalist in the SDI IT Service Excellence Awards Reading, 6th May 2011: Numara Software Inc., a global leader in service management and PC lifecycle management, today announced that it has been nominated as a finalist in the SDI IT Service Excellence Supplier Awards 2011. Nominated for this prestigious award by its customers, Numara Software was rated on its overall service performance and delivery, commercial understanding, industry knowledge and product offerings. Customers also rated Numara Software on performance in meeting its customers |
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The Service Desk Institute (SDI) and VCM Events Sell IT Service Management Exhibition (Service Desk and IT Support Show) For the past 14 years, SDI has partnered with VCM Events in the delivery of the highly popular IT service exhibition the Service Desk and IT Support Show. Over this time, VCM Events has successfully grown the event from a small table-top exhibition to the IT service management industrys must-visit annual exhibition visited by over 5,000 industry professionals over two days. |
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SDI Survey reveals Self Service Support to have a major impact on the majority of organisations in the next five years In an industry survey conducted by the Service Desk Institute and Cherwell Software 65 percent of service desk managers, who responded, expect self support to have a major impact on the business over the next five years. Given that the top driver for self support was identified as budgetary, it is interesting to learn that less than 10 percent knew the cost of each self support interaction. |
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London IT Managed Services Provider The Internet Group Retains 3 Star SDI Certification The Internet Group has retained its 3 star SDI (Service Desk Institute) certification for a second year running. The Internet Group was awarded the covetable 3 star rating for its open and direct communication with clients. The IT service specialist maintained its previous high scoring in the areas of leadership, policy and strategy, and customer satisfaction. |
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ADA Technology Services Joins International Elite After Securing SDI 3 Star Accreditation ADA Technology Services Ltd has become one of only nine companies in the world to achieve a 3 star Service Desk Institute (SDI) accreditation. The West Sussex-based IT managed services and co-sourcing provider now shares the international quality mark with O2, Sodexo and Linklaters across countries and regions including the USA, China, Scandinavia and Europe. |
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IT Service and Support Teams Urged to Celebrate Customer Service IT service desks across the UK and Europe are once again being urged to celebrate the importance of excellent customer service by taking part in IT Service Week - 4-8 October.Running alongside the increasingly popular National Customer Service Week initiative which has been running since 2001, the Service Desk Institute is calling all IT service desks and support teams to get involved in IT Service Week and promote the excellent service they give to their customers, both internal and external. |
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Teleopti AB achieves 3 stars for SDI’s Service Desk Certification programme 03 August 2010: On 10 September 2010 Tessa Troubridge, Managing Director of the Service Desk Institute and Tony Ranson SDI Lead Auditor will present Maureen Lundgren-Gomes, Support Manager at Teleopti AB with their 3 star Service Desk Certification Award. The presentation ceremony will also be attended by Miska Suves, Head of Professional Services and the rest of the Teleopti Service Desk Team |
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Service Desk Institute Appoints First Authorised Training Partner in Jordan The Service Desk Institute is pleased to announce the appointment of MindCirclez Management Solutions as an Authorised Training Partner to deliver its internationally recognised individual training and qualifications programme. The internationally recognised Professional Standards set out clear definitions for the key roles of Service Desk Analyst and Service Desk Manager and provide the basis of all SDI training courseware and exams, leading to qualifications that are recognised worldwide. |
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Kent County Council Achieves 4 Star Service Desk Certification 25 June 2010: Tessa Troubridge, Managing Director of the Service Desk Institute presented Paula Davies, ISG Service Desk Manager at Kent County Council with their 4 star Service Desk Certification Award. The presentation ceremony was attended by the ISG Service Desk Team as well as Roger Gough ? Cabinet Member for Corporate Services and Performance Management and Bryan Sweetland, Deputy Cabinet Member for Corporate Services and Performance Management. |
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Winners of the IT Service Excellence Awards 2010 Announced IPC Media, Swinton Group and The Internet Group Voted Europe's Most Successful IT Service Teams of 2010 |
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Sodexo Achieves 4 Star Service Desk Certification Sodexo, a leading provider of on-site service solutions, has been awarded a four-star rating by the Service Desk Institute (SDI) for its technology service desk - Solutionline, making it one of only four companies globally to achieve the prestigious mark. |
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SDI Appoints First Audit Partner The Service Desk Institute is pleased to announce the appointment of QA Ltd as an Approved Audit Partner to deliver the internationally recognised Service Desk Certification Audit Programme. |
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Internet Group Achieves Service Desk Certification IT managed services company, The Internet Group, has proved that size isnt everything by becoming the worlds smallest company to achieve a SDI's 3 star Service Desk Certification in recognition of its customer-led approach to IT support. |
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Vivantio a Finalist for SDI Awards 2009 Customer Vote Makes Vivantio a Finalist for Vendor of the Year Award 2009 |
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CAPITA CS SHORTLISTED FOR SDI AWARDS 2009 The company has made it to the final stages in the category of IT Service and Support Excellence (Large Team) for the service provided by its support desk, which manages software queries from thousands of schools and local authorities. |
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Linklaters Achieve 3 Star SDI Certification SDI is pleased to announce that Linklaters global IT support achieves 3 Star Accreditation. |
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Skills for Care Achieve 2 Star Certification SDI are pleased to announce that Skills for Care has achieved SDIs 2 Star Service Desk Certification. |
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ITIL Qualification: Your Views The ITIL qualification is not equivalent to 10 - 15 years managerial experience say SDI members. |
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IT Service Industry Needs Better Business and Soft Skills It is becoming increasingly important that IT professionals develop their business and service-oriented skills to get closer to the businesses they work in. |
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ITSM Professionals positive that job losses unlikely The majority of IT Service Management (ITSM) professionals are confident that job losses are unlikely in their sector. |
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Hillingdon Borough Council reduces CO2 Footprint Orpington, UK, July 08 SDI helps Hillingdon Borough Council significantly reduce CO2 footprint through consolidated and enhanced IT Service Desk |
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Tickets.com Outshines Competition Orpington, UK, June 2008 Tickets.com outshines competition with customer service by becoming the first ticketing company to achieve SDI's Service Desk Certification. |
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2008 Service Desk and IT Support Award Winners Orpington, UK, June 2008 Winners Announced at 2008 Service Desk and IT Support Excellence Awards |
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HDI RE-BRANDS TO SDI Orpington, UK, 9 April, 2008, The UK's leading authority on Service Desk and IT support issues, the Help Desk Institute (HDI) is pleased to announce that it will be unveiling its new brand name, the Service Desk Institute (SDI) at the Service Desk |
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SDI to launch Globally Recognized Soft Skills Training Government Customer Support Conference |
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SDI to launch Globally Recognized Soft Skills Training New Delhi, April 16, 2008: Service Desk Institute (SDI), the leading professional organization for IT service |
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SDI to launch Service Desk Certification in India SDI are keen to help the existing talent pool to scale up and meet global standards. |
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