SDI Research
The in-house SDI research experts regularly publish research reports covering both strategic service management and day-to-day service desk operational issues.
Designed to keep you up-to-date with the latest trends and developments, below is a list of some of our recent research. For further information or to download a full copy of the research please click on the title of the research below.
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The Changing Face of the ITSM Profession (AVAILABLE to non members) |
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(AVAILABLE to non members) |
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A Practical Guide to ITSM and ITILv3 - Part 1 *Members Only* |
A Practical Guide to ITSM and ITILv3 - Part 2 *Members Only* |
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A Guide to SLAs *Members Only* |
A Guide to Service Catalogues *Members Only* |
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Business Relevant Metrics *Members Only* |
Sample Templates *Members Only* |
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A Business Case for ITIL and ITSM *Members Only* |
Service Management Overview *Members Only* |
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ISO20000 Service Management Implementation *Members Only* |
Service Desk Benchmarking 2007 *Members Only* |
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ITSM Structure and Roles *Members Only* |
Service Desk Metrics - The Basics *Members Only* |
Some of our thought-leading research is available exclusively to professional and corporate members of SDI and SDIe. To find out how you can access our exclusive members only resources and research hotline contact us by email today or call us one +44 (0)1689 889 100 or click here.
