Service Desk Benchmarking 2011
Service Desk Benchmarking 2011
This report is the only one of its kind to provide continuous data on the changes in the service desk industry since 2001 and provides the perfect benchmark for service desks across the globe.
The report covers a wide range of issues from technology and metrics through to training and salaries. It also examines best practice adoption and provides indicators for the increasing business alignment of the service desk.
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