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	Users Doing IT for Themselves - How to Make Self Service Work The purpose of this report was to identify the adoption of the adoption of self support in the service support in the service desk industry and to highlight how it was being used. > Read more
	Top 10 Service Desk Priorities for the 21st Century  This guide looks at the key priorities facing the service desk in today's fast changing world. The aim is to help you, and your organisation, deliver the service your customers need.  >Download
	Service Desk Industry Benchmarking Report 2009 The Service Desk Institute (SDI), in association with Avocent LANDesk, have completed the 2009 Service Desk Benchmarking Survey. The results of this survey provide a comprehensive overview of the Service Desk industry and highlight the key emerging trends and developments; providing key insights into the structure, metrics and industry composition... > Read more
	Asset Management Whitepaper Asset management can feed into, and complement, this evolution ensuring that the user is at the heart and centre of service improvements. Download this whitepaper to find out more about the state of Asset management in the UK service desk institute - from adoption, use and benefits to current barriers and the future. > Download