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Service Desk Institute

As the new driving force for the ITSM and service desk industry, our goal is to provide information and advice, skills and knowledge that both organisations and industry professionals need to achieve success.

SDI exists to generate dynamic thought leadership and offer essential expertise with clear opinions around your key IT support issues.

We also conduct and deliver forward-thinking research to drive and support your decision-making in IT service management.

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SDI Resources

SDI Resources

Service Desk Standards

SDI best practice standards available to download here

 

NEW Research               

Available for free download:

Cloud Computing and the impact on the service desk

This article gives readers a summary of the Cloud Computing model and looks at how SaaS (Software as a Service) could affect your Service Desk.

More reports available here...

 

Service Desk Certification

Find out more about SDI's service desk accreditation; what's in it for me?, who's it for?, assessment route, Maturity Assessment and more...

Click here to get started

 

SDI News

ITIL Qualification: Your Views
The ITIL qualification is not equivalent to 10 - 15 years managerial experience say SDI members... read more

More SDI in the press here.