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Service Desk Standards

Service Desk Standards

The SDI Service Desk Certification Standard

Based on the EFQM model, the globally recognised SDI Service Desk Certification standard is the only best practice standard available. SDI provides a clear and measurable set of standards for your Service Desk operation, many of which are not included in ITIL or ISO/IEC 20000.

To download the SDI Service Desk Certification standards, please fill in the form below or alternatively email info@sdi-europe.com to request a copy.

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