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Standards Committees

Standards Committees

An international committee comprising industry experts, service management professionals and practitioners review SDI Standards every three years to ensure that they align with the needs and demands of the industry. 

SDI has recently completed the 2011 update of its professional standards for professionals to incorporate the latest thinking and technologies for delivering quality IT support services. The revised standards clarify and enhance existing best practices and metrics and identify new best practices for topics such as using social media technologies in a service desk environment. 

We would like to thank everyone who took part in the latest standards refresh programme.

Tony Albert
ITSM Experts

Simon Ball
TNT Express ICS

Barry Corless
Global Knowledge

Ken Goff
K Goff M Ltd

Jaqi Howarth
Independent Consultant

Sue Hayward
Service Desk Institute 

Jo Johns
Jo Johns Education

Louise McDonald
Swinton Group Ltd

Jessica Milner
Tickets.com

Frieda Morton-Evans
FME ITIL Solutions

Lynne Nash
Independent Consultant

Tony Ranson
Independent Auditor & Consultant

Susan Storey
Susan Storey Associates Ltd

Elaine Wilkinson
QA Ltd