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As the new driving force for the ITSM and service desk industry, our goal is to provide information and advice, skills and knowledge that both organisations and industry professionals need to achieve success.

SDI exists to generate dynamic thought leadership and offer essential research and expertise with clear opinions around your key IT support issues.

We also conduct and deliver forward-thinking research to drive and support your decision-making in IT service management.

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 Latest News from SDI

ITSM Professionals positive that job losses unlikely.... more

Have your say...
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A recent report from Axios and Globe One states that ITIL qualifications boost ITSM Professionals salaries by 40% and that employers want at least 10 - 15 years experience instead if an individual doesn't have this qualification.

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