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Professional Standards

Professional Service Desk Standards

SDI produce individual standards for service desk and IT support professionals which set out clear definitions for the key service desk roles of Service Desk Analyst, Service Desk Manager and Junior Support Specialists.

  • Service Desk Analyst Standards
  • Service Desk Manager Standards
  • Service Desk Foundation Standards

 

These internationally recognised standards provide the basis of all SDI training courseware and exams, leading to service desk qualifications that are recognised worldwide.

Click here to find out more about SDIe qualifications and training programme.

The rise of social media is becoming an important issue for the service desk. SDI has recently produced a set of professional standards for service desk analysts and managers with regards to their usage and interaction with social media in an IT service setting.

To download a copy of the individual standards, please complete the form below or alternatively email info@sdi-europe.com, indicating which standards you are interested in and we will email you a copy.

 

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Professional Standards

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Social Media

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