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As the driving force for the ITSM and service desk industry, our goal is to provide information and advice, skills and knowledge that both organisations and industry professionals need to achieve success.
SDI exists to generate dynamic thought leadership and offer essential expertise with clear opinions around your key IT support issues.
Service Desk Best Practice Standards
International Service Desk Standards: a clear and measurable set of best practice standards for your Service Desk operation.
Professional Service Desk Standards: clear definitions for the key service desk roles of Service Desk Analyst, Service Desk Manager and Junior Support Specialists
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Benchmarking/Maturity Evaluation
Service Desk Performance Assessment
FREE: Complete this 10 minute online performance assessment, based on the full SDI certification audit, and you will be given a guide to your current performance and service desk maturity levels.
