Home
Welcome to SDI
|
As the new driving force for the ITSM and service desk industry, our goal is to provide information and advice, skills and knowledge that both organisations and industry professionals need to achieve success. SDI exists to generate dynamic thought leadership and offer essential research and expertise with clear opinions around your key IT support issues. We also conduct and deliver forward-thinking research to drive and support your decision-making in IT service management. |
|
Thought leadership
|
"There is no doubt that the service desk is key to improving quality across IT. We want to encourage all IT organisations to upgrade their service desks and realise the business benefits of a strategic approach". Howard Kendall, Founder & Chairman, Service Desk Institute
|
